Your information

Privacy notice.

Last updated November 5, 2026

You share details about a home and an important decision. We use that information to handle your inspection request, coordinate an appointment, and provide the service.

Information you provide

Our booking and quote forms collect your name, email address, phone number, property address, county, approximate square footage, property type, inspection needs, and any notes you choose to provide. If you book an appointment, we also retain the appointment date, booking reference, payment status, and the payment processor’s transaction identifiers.

Please keep sensitive information such as card details, gate codes, identity documents, and account passwords out of the notes field.

How the information is used

• Reviewing the property and inspection scope.
• Coordinating access, responding to your questions, and communicating about an appointment.
• Managing quotes, reservations, payment confirmation, and service records.
• Maintaining website security, preventing duplicate bookings, and limiting misuse of the forms.

Submitting the form gives us permission to contact you about that request. It does not enroll you in a marketing mailing list.

Payments

When online payment is enabled, card information is entered on Stripe’s hosted checkout page. Our booking form does not collect or store your full card number or security code. Stripe handles payment data under its own privacy notice. We receive the information needed to confirm the payment and connect it to your booking.

Read Stripe’s privacy notice.

Website storage and security

The website uses a session cookie to protect form submissions and connect a payment confirmation to the browser that started the booking. Your booking draft may also be kept in that browser tab’s session storage so you can return from checkout without entering everything again. A stored draft expires after one hour without an update and is removed after a confirmed booking or submitted quote request. Closing the tab normally clears its session storage.

Operational records may include security and error logs used to maintain the site. This version of the website does not include advertising pixels or third-party analytics scripts.

Service providers and disclosure

Hosting, payment, and configured communication providers process information needed to operate the service. Information may also be disclosed when required by law or as necessary to address fraud, misuse, or a dispute. We do not sell the information submitted through this website.

Keeping and correcting records

Inspection requests and transaction records are kept for service administration, accounting, and any applicable recordkeeping obligations. You can ask us to correct information or request deletion of information that does not need to be retained for an outstanding service, transaction, or legal obligation.

Contact about privacy

Use the contact email provided with your booking or quote correspondence. When a business contact email is available on this site, you may also use the link below. Please describe the request without including unnecessary sensitive information.